Call (518) 786-1338 or contact us for customized training.
Culture & Compliance
This course shows a team/workforce how to identify disrespectful behavior, its sources, and how to proactively address it in the workplace to create a more civilly aware work environment that encourages respect for each employee, his/her co-workers and their workspace.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours Target Audience: All levels of staff | |
At the end of this course, participants will be able to:
| |
What is Incivility?
Personal & Electronic Incivility
The “Assertive Ask”
| Impact of a Disrespectful Workplace
What is included with the session?
|
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to create awareness of each participant’s unique diversity, both external and internal, through interactive exercises and creation of a Diversity Puzzle that represents the “pieces” that each of us brings to our respective departments, agencies and/or organizations. Included is discussion on Unconscious Bias and how organizations can act to create an inclusive environment where differences are valued and acknowledged.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 1 to 1.5 hours
Target Audience: All levels of staff
At the end of this course, participants will be able to:
- Define internal and external diversity
- Identify the various pieces of their own Diversity Puzzle
- Describe the types of Unconscious Bias
- Explain how an inclusive work environment benefits staff, company and customers
- Brainstorm ideas for initiating inclusive practices/programs
Diversity Awareness
- External Diversity
- Internal Diversity
- Your Diversity Puzzle
Inclusion at Work
- Diversity is not Inclusion
- Inclusive Environments
- Inclusion Brainstorm Exercise
Overemphasis on External Diversity
- Stereotyping
- Racial Profiling
- Harassment/Discrimination
- Unconscious Bias
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to introduce participants to both types of Harassment, how to recognize risky behavior that can lead to harassment claims, and how to report and handle harassment complaints. Additionally, the connection between unaddressed harassment is made to the escalation of emotions and subsequent violence in today’s workplace. Scenarios are customized to provide the opportunity to identify whether harassment exists, and if so, what type is being demonstrated, and who might be legally liable.
NOTE: This session can be delivered on-site for your organization with customized internal harassment/retaliation policy and company-specific scenarios.
Length of Session: 2.5 hours
Target Audience: Management
At the end of this course, participants will be able to:
- Define the two (2) types of Harassment evident in today’s workplace
- Describe the legal liability involved for the company, its managers, and staff
- Explain reporting requirements and how harassment investigations proceed
- Identify whether a scenario indicates harassment and which type
- Explain the connection between unaddressed harassment and its potential for escalation to workplace violence
What is Harassment?
- Harassment Policy & Liability
- Business Case - What are the costs?
Types of Harassment
- Sexual
- General
Reporting Responsbilities & Retaliation
- Employee
- Manager
- Bystander Intervention
- What does Retailiation look like?
Complaint Intake
- Documentation & Process
- Communication Skills
- Investigation
“Is it Harassment?” Exercise
The Connection to Workplace Violence
- Definition
- Cycle of Violence
- Recognizing the Signs
- Response if Violence Occurs
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Gui
This session will provide an opportunity to discuss and gain insight to the ever-changing landscape of the U.S. workforce and its reflection of the generational makeup of the average American office. We will show how creativity and planning are vital tools in producing a mutually beneficial work environment in which all generations can thrive and feel valued.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3 hours
Target Audience: All staff levels.
At the end of this course, participants will be able to:
- Define each generation and the events, icons and economic climate that shaped it, including characteristics and perceptions.
- Describe statistically how each generation is represented in today's workforce.
- Brainstorm solutions for scenarios that depict a generational challenge that may be encountered in the workplace.
Generational Icons
Generational Perceptions
| Workforce Issues
Bridging the Gap
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Presentation slides, Quick Reference Guide and Conversation Planner
Call (518) 786-1338 or contact us for customized, individual or group training.
This session will provide insight to what Change is, its phases and how individuals respond to change initiatives. We will show how employees’ responses to Change are manifested and the issues/concerns that lie beneath their observed behaviors.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 2.5 hours
Target Audience: Supervisory roles
At the end of this course, participants will be able to:
- Define Change and its corresponding SARA response.
- Describe the four (4) phases of Change.
- Explain positive and negative coping strategies that employees employ.
- Describe the traits of resilient people.
Understanding Change
| Understanding Our Responses
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Case Study, Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
Staff Development
This course is designed to build confidence in casual and formal presentation formats, with focus on the skills required to develop, organize and deliver a presentation that meets the needs of the audience. Presented in two parts, this course provides presentation theory and a casual presentation in Part 1, followed by a 10-minute formal recorded presentation and feedback session in Part 2.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 8 hours over 2 sessions (one week apart)
Target Audience: All staff levels
Maximum Class Size: 6 (up to 20 if formal presentations not recorded)
At the end of this course, participants will be able to:
- List adult learning principles
- Analyze the audience to prepare a presentation that meets their needs
- Organize thoughts into main and sub-topics
- Describe tips for effective presentations, including technical topics
- Conduct an effective Q&A segment
- Determine appropriate visual aids to support the presentation
- Identify types of challenging audience members and how to address them
Presentation Pipeline
Tips for Effective Presentations
| Audio/Visual Aids
Challenging Audience Members Formal Presentation (Part 2)
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What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Presentation slides, Quick Reference Guide, and Conversation Planner
Call (518) 786-1338 or contact us for customized, individual or group training.
This workshop is designed for participants who are interested in establishing their own brand, namely, what their image says about them, what beliefs and core values they hold, as well as an examination of ethical behavior in the workplace. During this workshop, each participant will create a Personal Mission Statement following a step-by-step process that taps into their professional and personal achievements, behaviors, and motivators.
NOTE: This session can be delivered on-site for your organization with customized content; ideal for Sales and Customer Service teams.
Length of Session: 3 hours
Target Audience: All staff levels, and specifically for anyone who is customer-facing, such as Customer Service, Sales, Territory Managers and Sales Management personnel
At the end of this course, participants will be able to:
- List and explain the three (3) components of a Brand
- Explain the business case for understanding and improving your EQ
- Describe the four (4) EQ skills and how to enhance each effectively
The Brand
- Three (3) components of a Brand
- Brand Loyalty and “Moments of Truth”
Creating a Personal Mission Statement
- Self-Awareness
Ethics and the Workplace
- “Crucible Moments”
- Ethics Case Study
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Presentation slides, Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to develop and practice the foundational skills of writing, including: Spelling, Grammar, Verb Usage, and Punctuation. The focus is on applying a style and format to one’s writing that ensures comprehension by the reader, with attention to guidelines for various business written communication. A writing assignment is included using a business communication scenario.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 4 hours
Target Audience: All staff levels
At the end of this course, participants will be able to:
- State rules and exceptions for Spelling, Grammar, Verb Usage and Punctuation
- Organize thoughts into clear, concise written communication
- Explain the essential components of a business internal memo/email
- Describe how to write with positive intent
- Describe and practice proofreading tips
The Basics
Written Formats
| Proofreading
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What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Business Writing Participant Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to have participants explore the three components of basic communication, namely: Speaker, Medium, and Recipient. Attention will be given to understanding the strategies for communicating with various personalities, including your manager’s, to be successful in organizing and presenting your ideas. Various modes of communication will be discussed to determine the appropriate tool in a given situation, as well as the importance of body language and tone of voice. Exercises are included to provide insight into the roles of Speaker and Recipient.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours
Target Audience: All staff levels.
At the end of this course, participants will be able to:
- Describe the basic components of communication
- Explain strategies for communicating with four (4) personality types
- Select the appropriate communication mode in various situations
- Display and interpret the unspoken meaning behind body language
- Describe effective tips for active listening
Communication Components
Communicating with Personalities
Communication Modes
| Interpreting the Non-Verbal Signs
Active Listening
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Presentation slides, Quick Reference Guide, and Conversation Planner
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to introduce participants to ten (10) customer service standards that are essential to meeting customer needs while ensuring positive “moments of truth” that cement customer loyalty. Scenarios are included to provide the opportunity to practice the standards.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours Target Audience: Customer Service providers and/or supervisors | |
At the end of this course, participants will be able to:
| |
Creating Brand Loyalty
Customer Service Standards | The Art of Handling Complaints Effective Phone Etiquette
|
What is included with the session?
| |
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to have participants respond to scenarios and exercises that provide insight into their emotional intelligence (EQ) and the skills that are essential to enhance this all-important component of success in both business and personal relationships. Emotional Intelligence has been tied to success in leadership, management and overall performance in any role within an organization. NOTE: This session can be delivered on-site for your organization with customized content. | |
Length of Session: 2 or 3.5 hours Target Audience: All staff levels, and specifically for anyone who is struggling with interpersonal effectiveness in the workplace. | |
At the end of this course, participants will be able to:
| |
What is Emotional Intelligence?
| Emotional Intelligence Skills
|
What is included with the session?
| |
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to build the skills that are essential to conducting a meeting that achieves the agenda’s goals and encourages the participation of all meeting attendees. Communication skills and productivity techniques are covered to ensure that a thorough, effective meeting occurs every time.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours Target Audience: All levels of staff who regularly facilitate meetings or are new to facilitating. | |
At the end of this course, participants will be able to:
| |
Facilitator’s Role Communication Skills for Facilitators
| Dealing with Difficult Dynamics
|
What is included with the session?
| |
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to provide participants with tips and practices to get more productivity from their day by applying proven methods of addressing the never-ending influx of email, tasks, meetings and unexpected disruptions. Participants will apply these methods to various scenarios and a case study that will challenge their pre-conceived ideas of what it means to be productive.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours Target Audience: All staff levels |
At the end of this course, participants will be able to:
|
Four (4) Essential Time Management Habits
“4 D” Decision Making
| Time Bandits
|
What is included with this session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Presentation slides, Quick Reference Guides, and job aids
Call (518) 786-1338 or contact us for customized, individual or group training.
With every aspect of an organization’s productivity based on the successful outcome of its initiatives, the ability to see a project through from beginning to end becomes an essential skill in any professional’s tool kit. This course is designed to introduce participants to the basic components and theory behind effective project management.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 4 hours Target Audience: All levels of staff who participate in or lead project teams | |
At the end of this course, participants will be able to:
| |
Project Roles & Responsibilities
| Project Management Tools
|
What is included with the session?
| |
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to build confidence in approaching others to conduct effective resolution dialogue when small-scale conflict exists or to master more difficult conversations, where the stakes are higher. The importance of defining conflict’s source, checking our own intent and understanding the same for others is explored to ensure that the conversation is productive, rather than adversarial.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours
Target Audience: All staff levels
At the end of this course, participants will be able to:
- Define Conflict and its psychological sources
- Explain the Retaliatory Cycle and role of the “Fundamental Attribution Error” in our personal response to Conflict
- Practice using an “I Statement” to resolve small-scale conflict
- Describe the required communication skills to ensure an effective outcome
- Complete a planner that will guide you through a more difficult conversation
Defining Conflict
Responding to Conflict
| Conversation Frameworks
Communication Skills
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide and Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to have participants reflect on and recognize the impact of the Coronavirus Pandemic on our work teams and workplace interactions. People have had to adjust and adapt to working differently, with a focus on how we reinvent our work environments while respecting each individual’s experience and threshold for what the “new normal” means to them.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 1 to 1.5 hours
Target Audience: All staff levels
At the end of this course, participants will be able to:
- Define change and its corresponding SARA response
- Review the four phases of change
- Describe workplace expectations and boundaries
- Respectfully communicate their level of comfort with Co-workers
What has changed?
- Acknowledging the change
- Identify changes
- Communicating change
Workplace Boundaries
- Individual workspace
- Shared workspaces (Reception area)
- Common Areas (kitchens, bathrooms)
Workplace Expectations
- In or out of the office
- In person
- Internal or External customers
The “I’m Uncomfortable...” Conversation
- Tips and Steps
- Skill Practice Scenarios
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Interactive session, Exercises
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
Whether you already work from home or were recently mandated to do so, this webinar will help you get organized and stay productive without missing a beat. Working from home has its advantages and challenges, but with the right strategies and tools, you can find the right balance between professional productivity and handling the distractions that remote workers may encounter while being at home.
Length of Session: 1 hour
Target Audience: All staff levels
At the end of this course, participants will be able to:
- Set up and organize your home/work environment
- Minimize distractions at home to maximize productivity
- Establish communication channels with family, peers and management
- Identify online tools that assist remote workers
- Describe self-care strategies
What is included with the session?
- Instruction by an expert facilitator
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This session will provide insight to what Change is, its phases and how individuals respond to change initiatives, with a focus on how participants have processed the ever-changing work environment during the COVID19 pandemic. We will show how employees’ responses to Change are manifested and the issues/concerns that lie beneath their observed behaviors.
Length of Session: 1.5 hours
Target Audience: All staff levels
At the end of this course, participants will be able to:
- Define Change and its corresponding SARA response.
- Describe the four (4) phases of Change.
- Explain positive coping strategies that staff employ to build Resiliency.
Understanding Change
- SARA Response
- 4-Phase Change Cycle
Understanding Our Responses
- 3 C’s of Positive Coping
- The Iceberg (exercise)
- Stress & Resiliency
What is included with the session?
- Instruction by an expert facilitator and HR Professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is for professionals whose primary focus is not on writing, but who still have to use written communication to fulfill their responsibilities. We’ll help you understand why the written word is so important and powerful. You’ll learn that writing well goes a long way in positioning you as a smart, informed professional.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 2 hours
Target Audience: Any professional who has to communicate in writing, whether it be in memos, reports, policies, evaluations or even just email.
- Considering your audience
- Eliminating long, rambling sentences and words that add no value
- Writing with an active voice
- Avoiding jargon
- Understanding why punctuation is so important
- Understanding the importance of proofreading
- 10 tips for clear writing
What is included with the session?
- Instruction by an expert facilitator and PR professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
Management & Leadership
This course is designed to show managers the importance and impact of effective delegation that reduces professional burnout and provides opportunities for staff development. Participants will learn how to let go of the myths associated with delegation to free themselves from micromanagement and martyrdom. Each participant will leave with a list of tasks/projects they can delegate and the ideal staff member to whom each one will be delegated.
NOTE: This session can be delivered on site for your organization.
Length of Session: 3 hours
Target Audience: Those who supervise others
At the end of this course, participants will be able to:
- List the myths associated with Delegation
- Prioritize task/project for delegation using an Impact/Effort scale
- Follow the steps to delegating tasks/projects
- Describe how to conduct a delegation conversation
Identifying and Prioritizing Tasks/Projects
- Impact/Effort Scale
- Appropriate tasks to Delegate
To Whom Should I Delegate?
- Risk vs. Readiness
- Staff Development
The Delegation Conversation
- Task Explanation
- Assigned Level of Authority
- Resources
- Follow-up & Monitoring
Ensuring Accountability
- See It, Own It, Solve It, Do It
- Task/Project Tracker
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed for managers to respond to scenarios and exercises that provide insight into their emotional intelligence (EQ) and the skills that are essential to enhance this all-important component of success. Interview questions that address EQ will be provided for managers to use when recruiting. Emotional Intelligence has been tied to success in leadership, management and overall performance in any role within an organization.
NOTE: This session can be delivered on site for your organization with customized content.
Length of Session: 2 hours Target Audience: Management of all levels
At the end of this course, participants will be able to:
- Explain the four (4) Emotional Intelligence (EQ) skills
- Describe how EQ impacts how we are perceived as leaders
- Identify EQ interview questions for candidates
Emotional Intelligence Skills
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
Interview Questions that Address EQ Skills
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to build the skills that are essential to following the hiring process from job description review to candidate selection. This course provides the manager with the ability to effectively match the key responsibilities of a role with the range of candidates to select the one who most aptly fits the role and the organization.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3.5 hours
Target Audience: Managers who are responsible for sourcing, interviewing and selecting new employees
At the end of this course, participants will be able to:
- Explain the hiring process used at most organizations
- Describe the manager’s role in creating/revising a Job Description
- Explain what to screen for in a candidate’s resumé
- Create behavior-based questions for the interview
- Describe the three (3) phases of an interview
- Identify legally acceptable questions
- Practice skills during a mock interview
Hiring Process
- Job Review & Requisition
- Internal/External Job Posting
- Resumé Screening
- Phone Screen
- Interview
- Candidate Assessment
- Candidate Offer
Resumé Review
- Fit with Job Description
- Work History
- Source for Interview Questions
The Interview
- Behavior Based Questions
- 3-Phase Format
- Logistics & Tips
- Legal Do’s & Don’ts
- Mock Interview Skill Practice
- Post-interview Debrief
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide and Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This session will provide opportunity to discuss and gain insight into the ever-changing landscape of the U.S. workforce and its reflection of the generational makeup of the average American office. We will show how creativity and planning are vital tools in producing a mutually beneficial work environment in which all generations can thrive and feel valued. Management scenarios will be discussed to identify how inter-generational perspectives can be used to develop solutions for generational workplace challenges.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3 hours
Target Audience: Supervisory Roles
At the end of this course, participants will be able to:
- Define each generation and the events, icons and economic climate that shaped it, including characteristics and perceptions.
- Describe statistically how each generation is represented in today's workforce.
- Brainstorm solutions for scenarios that depict a generational challenge that Managers may encounter in the workplace.
Generational Icons
- Veterans
- Baby Boomers
- Generation X
- Generation Y (a.k.a. Millennials)
- Generation Z
Generational Perceptions
- Generational Needs at Work
- Sources of Conflict
Workforce Issues
- U.S. Statistics
- “Silver Tsunami”
Bridging the Gap
- Generational Manager Scenarios
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Scenarios Job Aid
Call (518) 786-1338 or contact us for customized, individual or group training.
Whether you already work from home or were recently mandated to do so, if you manage others, this webinar will provide strategies to transition from a “productivity by sight” to “accountability by proof” approach. To manage and trust your remote workers, you must communicate in a variety of ways to establish clear goals/expectations, monitor remote productivity, and provide feedback for both achievements and lack of execution. This webinar will also help you get organized and stay productive without missing a beat. Working from home has its advantages and challenges, but with the right strategies and tools, you can find the right balance between professional productivity and handling the distractions that remote workers may encounter being at home.
Length of Session: 1 hour
Target Audience: Management
At the end of this course, participants will be able to:
- Set up and organize your home/work environment
- Establish communication channels with staff and upper management
- Identify online tools that assist remote workers
- Monitoring productivity
- Minimize distractions at home to maximize productivity
- Describe self-care strategies
What is included with the session?
- Instruction by an expert facilitator
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
This session will provide insight to what Change is, its phases and how individuals respond to change initiatives. We will show how employees’ responses to Change are manifested, and how to respond and coach them through the phases of Change. A planning tool will be introduced, which can be used during a change initiative to ensure a comprehensive and positive communication is delivered.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 4 hours
Target Audience: Supervisory Roles
At the end of this course, participants will be able to:
- Define Change and its corresponding SARA response
- Describe the four (4) phases of Change
- Explain negative coping responses that employees exhibit
- Explore positive coping exercises to be used with teams
- Describe tips for coaching and keeping staff engaged through Change
- Create a communication plan for a change initiative
Understanding Change
- SARA Response
- 4-Phase Change Cycle
- Personal Transition Styles
Communicating Change
- Change Communication Planner
- Communication Skills for Impact
- Change Initiative Case Study
Managing Employee Responses
- Coping Strategies
- The Iceberg (exercise)
- Stress & Resiliency
- Engagement & Coaching
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Case Study Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to teach managers the fundamentals of documenting and addressing performance issues, positive and constructive, with an emphasis on the progression from coaching to potential disciplinary action. Only with consistent and frequent observation, documentation and coaching can a manager hope to assist his/her team members with their professional growth and ability to meet day-to-day goals and successful task/project completion.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 4 hours
Target Audience: Those who supervise others
At the end of this course, participants will be able to:
- Explain performance documentation standards that are fair and legally sound
- Identify and capture performance on a Performance Log
- Describe the differences between coaching, counseling and disciplinary action conversations and conduct each type
- Describe the communication skills used to conduct performance conversations
- Explain the collaborative relationship between management and HR to provide fair and consistent performance management
Documenting Performance
Coaching & Counseling
| Disciplinary Action
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This course will introduce managers and leaders (by title or function) to the concepts of team development, including the components of a Team Charter and the identification of each team member’s internal and external motivators so that a customized approach to coaching, goal setting and recognition can be developed.
NOTE: This session can be delivered on-site for your organization.
Length of Session: 3 hours
Target Audience: Those who supervise and/or lead others
At the end of this course, participants will be able to:
- Describe the four (4) stages of team development
- Define internal and external motivators
- Explain how to customize coaching, goal setting and recognition to each team member’s motivators
- Describe the motivators for each generation in today’s workplace
Exploring Team Dynamics
Customizing Motivation
| Generational Motivators
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Job Aid
Call (518) 786-1338 or contact us for customized, individual or group training.
This course is designed to teach managers the fundamentals of using documentation to complete performance appraisals and write performance goals that provide a fair and meaningful appraisal to each employee. Emphasis is placed on the components of each step in the performance appraisal process, including how to prepare for, conduct and deal with challenging employee responses.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 3 hours
Target Audience: Those who supervise others
At the end of this course, participants will be able to:
- Describe best practices for ensuring fair and accurate appraisals
- Explain the performance appraisal process at (insert company name)
- Explain how to write comments and goals for appraisals
- Identify common rating traps with appraisals
- Describe the preparation process for appraisals
- List the steps in conducting an appraisal discussion
- Identify strategies for challenging employee responses
Appraisals Best Practices
Writing the Performance Appraisal
| Conducting Performance Appraisals
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide, Job Aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This 2-day intensive course is designed to equip new or recently promoted supervisors with an essential toolkit of skills focused on managing themselves and their staff to peak performance. Participants will develop these skills using various exercises and case scenarios with emphasis on their transition from individual contributor to management team member.
NOTE: This session can be delivered on-site for your organization with customized content.
Length of Session: 2 days
Target Audience: Those who are new to the supervisory role or recently promoted within the last 1-2 years, who did not receive appropriate professional development at the time of promotion
Transition to Supervisor
Communicating Effectively
Conflict Resolution
| Managing Staff Performance
The Legal Supervisor
Organizing Time, Tasks & Projects
|
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guides, Management Action Plan (MAP), Case Studies
Call (518) 786-1338 or contact us for customized, individual or group training.
Workplace Styles & Assessments
The Caliper Profile is a personality assessment tool designed to define and measure the degree to which a person possesses concentrations in the following competencies: Leadership, Interpersonal, Problem Solving/Decision Making, and Personal Organization/Time Management. Under each competency, an individual is measured on the degree to which they have a tendency for a personality trait, such as: Sense of Urgency, Sociability, Thoroughness, Ego Strength, etc. Over 25 personality traits are measured in the profile. It affirms the belief that before you can influence anyone else, you have to truly know who you are – your core personality traits – and how they will affect those with whom you interact.
Call (518) 786-1338 or contact us for customized, individual or group training.
In this foundational team-building program, attendees come to understand their own work styles and those of their co-workers. They learn that difficult interactions are often a result of different styles. They leave the program with concrete strategies for connecting with others, solving problems together, and interacting well during times of stress and conflict. Comparison Reports can be generated for any two individuals to help them with one-on-one interactions. The Group Culture Report examines the style of the group as a whole and offers insights on team performance. Organizations that embed DiSC in their culture improve their internal communications and teamwork dramatically.
Length of Session: 4 hours
Target Audience: All levels of staff
At the end of this course, participants will be able to:
- Describe the four (4) styles of the DiSC model
- Identify their own DiSC style and how it impacts their work relationships
- Describe how to interact more effectively with others’ DiSC styles
Discovering Your DiSC Style
- Learn about the DiSC model and the Everything DiSC Workplace Map®
- Identify your style and explore the priorities that drive you during your workday
- Discover the similarities and differences among the DiSC styles
Understanding Other Styles
- Discover your reactions to different DiSC styles
- Identify what works for you and what challenges you when working with each style
- Use the DiSC model to understand the people you work with
Building More Effective Relationships
- Learn how others have bridged differences across the DiSC model
- Practice using DiSC to build more effective relationships at work
- Write an action plan for building more effective relationships
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Everything DiSC Workplace® Profile report and job aids
Call (518) 786-1338 or contact us for customized, individual or group training.
This session is designed to provide an overview of the Everything DiSC Workplace® assessment and profile report, which is used to provide insight to any team that is interested in enhancing communication, productivity and team engagement. Understanding your DiSC Workplace Profile promotes a more effective work environment through an understanding of your own work style, as well as learning how to communicate and work with colleagues whose styles differ from yours.
NOTE: This session can be delivered on-site for your organization with customized content; ideal for Sales and Customer Service teams.
Length of Session: 1 hour
Target Audience:All Staff
At the end of this course, participants will be able to:
- Explain the importance of enhancing Self-Awareness through DiSC®
- List and explain the four (4) DiSC® work styles
- Describe the various DiSC® profile reports used by teams
Connecting DiSC® to Emotional Intelligence
DiSC® Work Styles & Map
- Dominance
- Influence
- Steadiness
- Conscientiousness
DiSC® Profile Reports
- Individual
- Comparison
- Group Culture
What is included with the session?
- Instruction by an expert facilitator and HR professional
- Small, interactive classes
- Quick Reference Guide
Call (518) 786-1338 or contact us for customized, individual or group training.
Speaking Engagements
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Coaching & Consulting
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Technology Training
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Diversity, Inclusion, Global Training & Consultancy
