STAFF DEVELOPMENT

Communicating for Success

This course is designed to have participants explore the three components of basic communication, namely: Speaker, Medium, and Recipient. Focus will be on strategies for communicating with various personalities, including your manager’s, to be successful in organizing and presenting your ideas. Various modes of communication will be discussed to determine the appropriate tool in a given situation, as well as the importance of body language and tone of voice. Exercises are included to provide insight into the roles of Speaker and Recipient. NOTE: This session can be delivered for your organization with customized content.

Length of Session: up to 3 hrs in-person or up to 2 hrs virtual

Target Audience: All staff levels

What is included with the session?

  • Instruction by an expert facilitator

  • Small, interactive classes

  • Quick Reference Guide

At the end of this course, participants will be able to:

  • Describe the basic components of communication

  • Explain strategies for communicating with four (4) personality types

  • Select the appropriate communication mode in various situations

  • Display and interpret the unspoken meaning behind body language

  • Describe effective tips for active listening

  • · Speaker/Writer

    · Medium (mode)

    · Listener/Recipient

  • · Tone of Voice

    · Body Language

  • · Direct

    · Expressive

    · Passive

    · Analytical

  • · Hearing vs. Listening

    · Removing Distractions

    · Engaged Body Language

    · Listener Types

  • · In-person

    · Phone

    · Email & Texting

    · Tone in Writing