MANAGEMENT & LEADERSHIP

Managing Staff Performance

This course is designed to teach managers the fundamentals of documenting and addressing performance issues, positive and constructive, with an emphasis on the progression from coaching to potential disciplinary action. Only with consistent and frequent observation, documentation and coaching can a manager hope to assist his/her team members with their professional growth and ability to meet day-to-day goals and successful task/project completion. NOTE: This session can be delivered on site for your organization with customized content.

Length of Session: up to 4 hours

Target Audience: Those who supervise others

What is included with the session?

  • Instruction by an expert facilitator and HR professional

  • Small, interactive classes

  • Quick Reference Guide, Job Aids

At the end of this course, participants will be able to:

  • Explain performance documentation standards that are fair and legally sound

  • Identify and capture performance on a Performance Log

  • Describe the differences between coaching, counseling and disciplinary action conversations and conduct each type

  • Describe the communication skills used to conduct performance conversations

  • Explain the collaborative relationship between management and HR to provide fair and consistent performance management

  • · Writing Basics

    · Do’s & Dont’s of Documentation

    · Documentation Types & Formats

    · Performance Log Practice

  • · Progressive Disciplinary Process

    · Action Plans

    · Group Skill Practice

    · Management’s Partnership w/HR

  • · Identifying Poor Performance

    · What, How & When

    · Communication Skills

    · Skill Practice