STAFF DEVELOPMENT

Resolving Conflict in the Workplace

This course is designed to build confidence in approaching others to conduct effective resolution dialogue when small-scale conflict exists or to master more difficult conversations, where the stakes are higher. The importance of defining conflict’s source, checking our own intent and understanding the same for others is explored to ensure that the conversation is productive, rather than adversarial. NOTE: This session can be delivered on site for your organization with customized content.

Length of Session: Up to 3 hours in person or 1.5 to 2 hours virtual

Target Audience: All levels of staff

What is included with the session?

  • Instruction by an expert facilitator and HR professional

  • Small, interactive classes

  • Quick Reference Guide and Job Aids

At the end of this course, participants will be able to:

  • Define Conflict and its psychological sources

  • Explain the Retaliatory Cycle and role of the “Fundamental Attribution Error” in our personal response to Conflict

  • Practice using an “I Statement” to resolve small-scale conflict

  • Describe the required communication skills to ensure an effective outcome

  • Complete a planner that will guide you through a more difficult conversation

  • · 4 Psychological Needs

    · Positive/Negative Effects

  • · Creating an “I Statement”

    · Conversation Planner

  • · The Retaliatory Cycle

    · “Fundamental Attribution Error”

    · Resolution Dialogue

    · Managing the Difficult Conversation

  • · Asking the Right Question

    · Active Listening

    · Role of Body Language